FAQ - Frequently Asked Questions

What is ArtsNyou? From where does it operate?

ArtsNyou is a brand name with a healthy community of over 500 experienced artists. We have art uploaded by artists, by art communities and by art dealers. We aim to be a top art and home décor marketplace in India in the next few years.

 

What Payment options do you accept?

We accept all major Visa Credit Cards, Debit/ATM Cards and Cash Cards. We also accept direct payment via Net Banking to our account from all major banks of India. Our payment processing is FULLY secured as we have tied up with "CCavenue" and "PayUmoney", both leading names for payment processing in India.

 

How can I trust you with my Credit/Debit/Net Banking Card details?

It’s simple!! We do not save or process your Credit/Debit Card or Net Banking details. All transactions are carried out by CCAvenue/PayUmoney, reputed payment processor used by many reputed websites like Myntra.com, Flipkart.com, Shaadi.com, Naukri.com, MagicBricks.com etc.  After the confirmation of the order on our website, we direct you to CCavenue.com for completion of the Payment. You can check it in the Address Bar of your browser. After redirecting you to CCAvenue/PayUmoney, we do not have any control over the details you enter. All transactions are handled by CCAvenue/PayUmoney thereon.

 

How can I trust the quality with such low prices of the product that you offer?

That is the credit that we are proud of and that exactly is the USP of our business. We directly source artwork from artists and art communities worldwide and do not have any intermediate agents or vendors. Apart from that, we have well managed logistics network, and have made technological advancements in order processing. This helps us keep our operating costs at minimum and we pass the benefit on to you.

 

I see your website contains some paintings that are framed, and some are not. Why so?

Some of our artists frame their art after completion and pass it on to us in that very state, that’s the reason we put it up as it is on our website.  For others, we have standard frames and also deal with customized framing, on request.

 

Can I track my order online?

Sure, once we dispatch your painting, we would email and sms you the courier company’s name and the tracking code – using which you can track your shipment on their website.

 

Whom do I contact if I received a damaged or incorrect shipment, or didn’t receive the shipment at all?

Please email support@ArtsNyou.com with your order number or call +91 9999347478/ +91 9739956662. Our dedicated team will help you in a prompt way, we assure you that!

 

I want to gift the painting/artifact to someone. Will you Gift Wrap it, and also put a message card on it?

We will do anything to make your day.  We offer free Gift wrapping service. Simply write your Gift Message in the comments box at the time of checkout.

 

I didn’t like the artwork. Can I return it?

Sorry, only defected artwork can be replaced within 30 days after you receive the order. Please go through the process on below link Return-policy

 

Where can I get the receipt of the good I just purchased?

It would be emailed to you within minutes after the purchase. Alternatively, you can also login and check in your account, if you had created one during checkout.

 

Can I cancel my purchase?

Yes, if it is not shipped. Please call ASAP on +91-9999347478 or +91-9739956662 or email support@ArtsNyou.com with your order number and request.

 

I loved a painting, and would like to share it with my friends. Can I do it directly from your website?

Definitely! Choose the Facebook recommend option below Painting’s photograph on detail page. For sharing on other sources, use the SHARE toolbar below the Facebook button.

 

What is the returns process? After how many days will I get my money back?

Please go through link for detailed explanation Return-policy

 

I stay in ABC city. After how many days will I receive the painting?

We usually take 5-7 business days after the payment confirmation to deliver the order, For more details, please click the link for detailed explanation Delivery-Information

 

I have a photo which I need to convert to painting. Can you do that?

Sure, email it to us at support@artsnyou.com and we would get back to you ASAP.

 

I am an artist and want to sell my art on ArtsNyou.com. Do you allow this?

Of course! Please go through link for more details http://artsnyou.com/account/myimages/insert

 

I want another size of some painting offered on the store. Is that possible?

Sure, email it to us at support@artsnyou.com and we would get back to you ASAP.

 

How can I protect my information while shopping online?

Online shopping is convenient, easy, and quick. But before you start adding items to your cart, make sure you are up-to-date and have the latest security software, web browser and operating system. Keeping a clean machine is the best defense against viruses, malware, and other online threats.

 

How about Company Reputation?

Check company reputation while placing an order. ArtsNyou.com is backed by hundreds of satisfied customers and artists.

 

Below are few more information and some of ArtsNyou’s recommended method of placing an order:

Check Encrypted Transmission

Before you enter your personal and financial information to make an online transaction, look for signs that the site is secure. This includes a closed padlock on your web browser’s address bar or a URL address that begins with shttp or https. This indicates that the purchase is encrypted or secured. Never use unsecured wireless networks to make an online purchase. ArtsNyou.com uses 256-Bit SHA encryption for transmission of data.

Paper Trail

Print and save records of your online transactions, including the product description, price, online receipt, terms of the sale, and copies of any email exchange with the seller. Read your credit card statements as soon as you get them to make sure there aren’t any unauthorized charges. If there is a discrepancy, call your bank and report it immediately.

Never disclose financial information

Attackers may attempt to gather information by sending emails requesting that you confirm purchase or account information.  Legitimate businesses will not solicit this type of information through email. Contact us on +91-9999347478/ +91-9739956662 directly if you are alerted to a problem. Use contact information found on your account statement, not in the email. Never disclose ID, Passwords, Card Number, Expiry Date, CVV number or SecureCodes to any person on call or by email. We will never call you asking for these information.

Turn your computer off when you’re finished shopping

Many people leave their computers running and connected to the Internet all day and night. This gives scammers 24/7 access to your computer to install malware and commit cyber crimes. To be safe, turn off your computer when it's not in use.