Frequently Asked Questions

  • What are the benefits of Signing Up?
    • Besides it being your passport to affordable indulgence forever, as a member, you:

      1.  Do not need to enter your details like Shipping address, Contact numbers, etc. every time you make a purchase
      2.  Get to check the status of shipment of your purchases in the 'My Account' section
      3.  Get regular updates on the latest merchandise on ArtsNyou

      Besides all of the above, you also get 10% discount immediately on ArtsNyou.com on all the products without any restrictions.

      Once you complete the sign up (registration) process you will get a welcome email on your registered email id along with the registration offer coupon codes and their validity. Please do check your spam/junk folder, if you cannot find the email in your inbox.

  • Is it safe to use my credit card or provide bank details?
    • Yes, it is completely safe to pay on ArtsNyou using your credit card or through a bank transfer. We follow RBI guidelines for online payments including 3rd factor authentication processes on payments.

      ArtsNyou is PCI DSS compliant and does not store any customer credit card or financial information on our servers. All transactions are processed through secure bank servers which are PCI DSS-II compliant, thus providing the highest level of security while processing your payments.

  • My coupon is not working?
    • Your coupon may not be working because of any of the following reasons:

      1. 1. Please check the Terms & Conditions of coupon in the mail that you received from us. e.g. - Validity of coupon, coupon applicable on specific products only, order value etc.
      2. 2. If the Shopping Cart Value is less than the value required for the coupon to be applied then it will not work.
      3. 3. Please ensure you are logged in to the same account (email address) on which you received the coupon.
      4. 4. If you tried using the coupon earlier there may be a pending order which you can see in your My Account section; call us now to cancel that order and only then will the coupon be available for you to use again.

      If the problem still persists, please call us and we will resolve it for you.s

  • Is COD available for my location?
    • We do not have COD option. ArtsNyou have secure payment gateway partnership with CCAvenue for complete customer satisfaction.

  • Do you ship internationally?
    • Yes we do ship products internationally and there is additional shipping & handling charge. Please check the product description to confirm if the product can be shipped to an international address.

  • When will my product be shipped?
    • The shipping timelines vary across products. For your convenience exact timelines are mentioned in each product listing on the site as well as in the order confirmation email. Depending on your location it could take between 3-5 days from the date of shipment to the delivery of the order at your doorstep. More...

  • What is 'ArtsNyou' return policy?
    • Returns are subject to terms and conditions of products bought. To initiate a return, please get in touch with our Customer Service team or check the returns policy here. Once we receive the returned item our Customer Service team will get back to you on the status of your refund. Refunds processed are credited to the original mode of payment.


 
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Call us on 09999347478/09739956662
(9 am to midnight)
write to support@ArtsNyou.com